Privacy policy
Last updated 3 September 2026.
What Omniguru is
Omniguru is a Shopify app that gives a store’s customers an account portal (orders, wishlist, loyalty points, referrals, returns, reviews) and gives the merchant the tools to run those programs. The merchant installs it on their store; Omniguru processes data on the merchant’s behalf.
What we collect
From Shopify, only what the features need: customer name, email, phone and addresses; orders and their items, payment status, fulfilment and tracking; product titles and prices for saved items; inventory levels for alerts. From the portal: what the customer saves, redeems, requests and reviews. From the merchant: their account email, name and the settings they choose. We do not collect payment card details.
How we use it
To show customers their own orders and account, to calculate and record loyalty points, to run returns and exchanges, to send the messages the merchant has switched on (order updates, points, reminders, review requests), to alert the merchant, and to count monthly orders for billing. We do not sell data, and we do not use it for our own advertising.
Who else sees it
Only processors needed to deliver the service: our hosting and database provider, the email provider (Resend), and, when the merchant connects them, their WhatsApp (Meta), SMS (MSG91) and courier accounts, which receive only what a message or a pickup needs.
How long we keep it
For as long as the store has the app installed. When a store uninstalls, its data is deleted within 48 hours of Shopify’s shop-redact request. Customer data-request and redact webhooks from Shopify are honoured automatically.
Security
Data travels over HTTPS and is stored encrypted at rest with encrypted backups. Access is limited to the people who operate the service, and every access to personal data is logged.
Contact
Questions or requests about your data: privacy@omniguru.app.